Refund policy
Customer satisfaction is important to us.
If you receive a damaged, defective, incorrect, or incomplete product, you may request a return or replacement within 7 days of receiving your order.
To qualify for a return:
- The item must be unused.
- The item must be in its original packaging.
- Proof of purchase may be required.
Returns may not be accepted for:
- Personal care products
- Hygiene products
- Customized products
- Items damaged due to misuse
Once your return request is approved and the product is received and inspected, we will process a replacement, exchange, store credit, or refund where applicable.
Refund processing times may vary depending on the payment method used.
To request a return:
Email: support@casido.com